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Leadership Lessons from a UPS Driver by Ron Wallace

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CHAPTER 2

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Building a Successful Team

Play Your “Best Five,” Not Your Five Best

Great teams don’t just show up fully prepared and ready to accomplish the mission. The best team builders create a seamless alignment among the team members that becomes the glue keeping all of them working together.

The most successful team builders are masters at establishing trust and respect among teammates. At the end of the day, they are the first to acknowledge and celebrate the combined efforts that brought success to the entire group. They are also the first ones to take the blame when things don’t go well.

Make no mistake about it: ability matters, and you ...

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