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Leadership Lessons from a UPS Driver by Ron Wallace

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A Study Guide for Leaders and Their Teams

You can go through Leadership Lessons from a UPS Driver in a group setting to help you with team building and leadership training. Using the questions here as a guide, you and your team can develop ways to get better at what you do—individually and together.

Chapter 1: Delivering a Culture

1. What is a values-based culture?

2. How do you align each of the following areas with your organization’s values?

a. PEOPLE (do they know their jobs, the team’s goals?)

b. PRIDE in your organization

c. APPEARANCE of your people, buildings, and equipment

d. PROMOTION (do they know what it takes to be considered for increased levels of responsibility?)

e. PROCESS IMPROVEMENT

f. COMMUNICATION (how do employees learn ...

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