INTRODUCTION
Doug Crandall
Strong leadership may be the most important factor in an organization's success, because what happens at the top (of the company, group, team, or squad) has an impact on everything else. If the leader's attitude is poor, the team's attitude will follow. Be it a Fortune 500 company, a small business, a nonprofit, an infantry platoon, a school, a community, a family, or any other group that has a common purpose, leadership matters. As James Tuite, the author of Chapter Sixteen, wrote, leadership is "not just about crafting sound policies and incentive programs; rather, it's much more about inspiring the people who implement the policies to care enough about the organization and each other so that they will act as good stewards ...
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