SUGGESTED READING
Goleman, D. P. Working with Emotional Intelligence. New York: Bantam, 1998.
Kouzes, J. M., and Posner, B. Z. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. San Francisco: Jossey-Bass, 1999.
Moxley, R. S. Leadership and Spirit: Breathing New Vitality and Energy into Individuals and Organizations. San Francisco: Jossey-Bass, 1999.
Harold Scharlatt is president of Training and Development Associates in Lexington, Kentucky. He has been associated with the Looking Glass simulation since 1978.
Sloan R. Weitzel, product manager for on-line digital services at CCL in Greensboro, has been a trainer in the Looking Glass program for four years. He holds an M.B.A. degree from Duke University.
For those who ...
Get Leadership in Action: Mediocrity at the Top: Pulling Away From the Pack now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
