Leadership in Action: For Global managers, A World of Difference

Disagreement on a Global Scale

One interesting finding from CCL's research was that global managers' performance ratings from their bosses often conflicted with the performance ratings from their direct reports, whereas the level of agreement between bosses' and direct reports' ratings of domestic managers was similar to that found in most multi-rater exercises.

The inconsistency in the ratings of the global managers was likely rooted in the fact that most of the direct reports were not in the same country or from the same culture as the managers. It underscores the dilemma of global managers: their direct reports are scattered around the globe, hold a wide range of cultural expectations about how the managers should behave, and work in different ...