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Leadership in Action: Leading the Way to Employee Satisfaction by Gina Hernez-Broome, Judith L. Steed

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Managers Set the Focus

What are the implications of this research for managers and their organizations? Perhaps the principal lesson is that although managers may not be aware of it, or may be only subtly aware of it, they are lenses through which others perceive the organization. The performance of managers not only has an obvious impact on the quality of day-to-day production achieved by a work group or department but also creates a subtle domino effect that reverberates across the entire organization and plays a large role in determining how successful that organization will be. Following is a look at two areas in which employee satisfaction with organizational climate can help make or break companies in today's ever more competitive marketplace. ...

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