Putting It All Together
Review the situation, behavior, and impact steps that build effective feedback, and practice them at every opportunity. You don't have to wait for a feedback situation to arise to review your skills. For example, the next time you attend a trade show and hear a compelling presentation, think about what you are experiencing that makes the presentation so valuable. Observe the speaker and take note of the situation, the speaker's behavior, and the impact that behavior is having on you. Is the speaker using hand gestures? What about tone of voice? What kinds of facial expressions is the speaker making? Are the speaker's words appropriate for the audience and the subject?
You don't have to wait for a feedback situation to ...
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