O'Reilly logo

Leadership in Action: Three Keys to Effective Feedback by Sloan R. Weitzel

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Describe the Behavior

Describing behavior is the second step to giving effective feedback. It's also the most crucial step and the one that is most often omitted—probably because behavior can be difficult to identify and describe. The most common mistake in giving feedback is communicating judgments by using adjectives that describe the person but not the person's actions. That kind of feedback is ineffective because it doesn't give the receiver information about what behavior to stop or to continue in order to improve performance. Consider these statements:

He was rude during the meeting.

She seemed bored at her team's presentation.

He seemed pleased with the report his employees presented.

These statements describe an observer's impression ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required