SUGGESTED READING
Dresser, N. Multicultural Manners: New Rules of Etiquette for a Changing Society. New York: Wiley, 1996.
Gannon, M. J. Understanding Global Cultures: Metaphorical Journeys Through Seventeen Countries. Thousand Oaks, Calif.: Sage, 1994.
Harris, P. R., and Moran, R. T. Managing Cultural Differences. Houston: Gulf, 1996.
Storti, C. Figuring Foreigners Out: A Practical Guide. Yarmouth, Maine: Intercultural Press, 1998.
Wilson, M. S., Hoppe, M. H., and Sayles, L. R. Managing Across Cultures: A Learning Framework. Greensboro, N.C.: Center for Creative Leadership, 1996.
Capture, Clarify, and Confirm
There are three practical rules for ensuring better cross-cultural communications:
- Capture. To avoid misunderstandings, injured feelings, ...
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