Keeping Your Feet on the Ground
When you feel uncomfortable, it's natural to retreat from that discomfort. After all, you probably feel you are most effective as a manager when you are operating from a familiar place, where you can draw confidence from and make decisions based on past experience. From our work at CCL, we have coined the phrase jump-back response to describe this desire to retreat. To be more effective when communicating across cultures, resist your jump-back response. Stay with the uncomfortable experience and learn from it. Compare the unexpected and discomforting behaviors you experience when communicating across cultures against your knowledge of your cultural expectations.
Why doesn't she just say yes or no? In one culture ...
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