Recognize That People Process Information Differently
You have just given Jeff feedback on the high number of errors his budget contains and the impact of all those mistakes. Jeff is very interested in doing well and getting ahead, and he's astonished by this information. He clearly had no idea that his work in this particular area was slipshod. But when you ask what specific actions he can take, Jeff offers only vague assertions and promises.
You could work out a plan for Jeff to begin assembling his reports earlier and to have his numbers checked by others before they are distributed.
Some subordinates will understand your message instantly. Others will need time and privacy to digest information.
But you see that Jeff is surprised and chagrined, ...
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