Take into Account the Individual Situation

Suzanne has worked for you for one month. She is clearly anxious about how well she is performing in this new job. You know she has the necessary qualifications and experience, but she is coming across to colleagues and customers as hesitant and weak. You know that if she continues to withhold her ideas and avoid making decisions, she won't function well in her position.

You could give Suzanne feedback on the negative impact that her novice behavior is having, but that will probably only increase her anxiety. At this point, given your appraisal of this specific situation, you decide that Suzanne will benefit more from getting feedback on her positive behavior and assurances of your confidence in her. ...

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