TRYING EVERYTHING
Thinking about the Riot Act reminds me of a time early in my career when I worked at a university and supervised fifteen student employees. Almost to a person these were impressive kids. They were responsible, mature, and fun to work with. Yet there is always an exception, and his name was John. (Actually, that wasn't his real name, but with my luck he probably ended up going to law school, so I'll call him John.) He was a pleasant enough guy, but he was a slacker. I could never relax and trust that John would do what he was supposed to do or be where he was supposed to be, much less be on time. I tried everything I could from the Supervision 101 school of thought: I confronted, coached, counseled—I even used a performance development ...
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