READY FOR ACTION
After gathering all this information on your and your boss's expectations and evaluations of each other, you're ready to manage conflict strategically, addressing both its emotional and rational aspects. Try this seven-step process, which emphasizes self-exploration and discovery and has proved valuable to other managers and executives:
Build personal awareness. This helps you understand why you think and feel the way you do when reacting to conflict. Focus your awareness along two lines. First, be aware of the immediate thoughts and feelings you have in response to an external action or situation—a trigger—that causes you to act as if you are in conflict. Second, clarify and be aware of the actions and reactions—the coping ...
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