Dividends & Interest

News Flash: 360-Degree Feedback Is Alive and Well

Craig Chappelow

I was sitting in the waiting area at my mechanic's shop drinking charred coffee while he finished the oil change. Spread out on the institutional table in front of me was the typical reading fare: a six-month-old copy of Sports Illustrated, one of the local shoppers, and a newsletter that included an eye-catching headline, “Will Your New Tires Kill You?” I had recently replaced all eight tires on our family cars, so I read the article eagerly.

As it turned out the newsletter article suggested that if you buy new tires and they are not properly installed, it could cause a potentially fatal accident. For example, if the technician mounts the tires correctly ...

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