CONFLICT AND EMOTION
In every work situation there is conflict. Early studies of Swedish leadership styles suggested that managing conflict was generally avoided. Today's Swedish managers, however, report that they prefer to deal with conflict in its nascent stages, when it is only a difference in opinion and not yet a conflict. The prevailing thought is that the longer you wait, the bigger the problem becomes. As one Swedish executive said, it takes twenty-four hours for people to convince themselves that they are right. It's better to discuss problems with people before strong positions are taken.
Although emotional quotient, or EQ, is becoming acknowledged worldwide as an important leadership attribute, Swedish culture remains uncomfortable ...
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