SIX PRINCIPLES
Most everyone has heard of knowledge management, but many people think it's primarily a technical activity focused on storing content. The experience of Science Applications International Corporation (SAIC), a research and engineering firm that has helped numerous organizations deal with daunting, practical organizational challenges, shows that it's not. Instead, knowledge management is best understood as the capacity to capture, reuse, and learn from the practical knowledge that is created in the course of conducting an organization's business. It requires simple yet systematic actions.
Leaders must understand six basic principles—which SAIC has identified through its work in both the public and private sectors—in order to lead ...
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