FRESH EYES

The initiative was to be a pilot project involving about one hundred executives composing twenty action-learning project teams that would be phased in over a period of several months. To constitute and charter these teams and provide oversight of the action-learning experiment, a steering committee was appointed by the postmaster general. This committee included several members of the executive committee as well as field executives and professionals from the Postal Service's executive development group.

A basic tenet of the action-learning process was what came to be known as fresh eyes—no team would have a member who had expertise in the area of the team's assigned project. This principle was an important element in supporting the ...

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