Leadership in Action: Sending Signals: Nonverbal Communication Can Speak Volumes

Sending Signals: Nonverbal Communication Can Speak Volumes

by William A. Gentry and Karl W. Kuhnert

Of the many business challenges leaders face, communicating effectively with their employees is one of the most important, and effective communication is the foundation for a number of other leadership competencies. Leaders need to understand that they are never not communicating. As a result, their awareness and use of nonverbal communication may be a key factor in improving their leadership abilities.

Imagine two managers, each with a direct report who is having problems with a project at work. Each manager says, “Come to my office so we can discuss your concerns.” One manager says this quickly, almost in passing, and walks away hurriedly, ...