SERVING NOTICE
Once a leader has decided on a developmental goal and has started working on it, a challenge emerges: how can the leader get others to notice that he or she has changed?
Some people who have dyed their hair or shaved their beards have reported that their spouses didn't even notice the change at first. And once the spouses did notice, it took them a while to decide whether the change was an improvement. So imagine the leader's challenge in getting others to notice a change that's more subtle, such as becoming more patient or listening better. If a leader makes progress toward a goal of becoming more decisive yet people continue to think of him as wishy-washy, how does he get them to notice the improvement? And even when others notice ...
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