COMFORT AND CAPACITY
Simple principles often lie behind some of the most effective and promising ideas. This holds true in leading during times of change, even if simple principles don't or can't capture the full complexity and difficulty people experience when their organizations undergo transformation. To learn to lead more effectively in these circumstances, it's helpful to keep two principles in mind:
If you want to lead people to somewhere new, you need to meet them where they are.
Expect that some (even many) people aren't as far along as ...
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