Safari, the world’s most comprehensive technology and business learning platform.

Find the exact information you need to solve a problem on the fly, or go deeper to master the technologies and skills you need to succeed

Start Free Trial

No credit card required

O'Reilly logo
Leadership in Action: In Focus—Customer Commitment—Client Focus Leads to Success

Book Description

There is perhaps no better metric for discerning an organization's current and future performance than the maturity and sophistication of that organization's customer focus.