UNUSED RESOURCE
Interestingly, personality is a powerful predictor of one's interpersonal and leadership style. Further, personality is quite easy to reliably and accurately assess with well-developed psychological assessment tools. Personality tests are widely used, with great success, in making a range of selection decisions, from customer service employees to salespeople to police officers and, yes, even janitors.
CCL's research on selection, however, indicates that personality assessments are rarely used to hire senior executives. Evidently, decisions makers assume that people skills and interpersonal style are more important for custodial staff than for senior leadership—an assumption that most people would recognize as foolhardy.
Editor's ...
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