FRANK FEEDBACK
A candid conversation can also be about offering input about how others' behaviors are perceived and the impact these behaviors have on others or on oneself. CCL has developed a feedback model called situation-behavior-impact, or SBI, that helps leaders have breakthrough, candid conversations. In this approach, a situation is identified, an observable behavior is noted, and an impact is assigned. Roger Pearman, founder of blended-learning company Qualifying.org and an adjunct trainer and coach at CCL, offers an example of candor using SBI: “As I observed your smile during this interaction, I wondered if you took the comment seriously.” If you heard this SBI statement, how would you respond?
The SBI model enables people to hear ...
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