LISTEN UP
To create a safe and collaborative relationship, begin by listening. People need time to open up. They often wade through name, rank, and serial number before they are ready to share what lies deeper. Mutual revelations of private or sensitive information, when met with attention and respect, create a virtuous cycle of candor. These revelations build relationships because there is an offering of trust.
In Active Listening: Improve Your Ability to Listen and Lead, a CCL Ideas into Action Guidebook, author Michael Hoppe writes, “At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, ...
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