BEST PRACTICES

Nine practices differentiated the high- from the low-performing virtual teams' members, indicating that these are important ingredients for optimal team performance.

Although leaders of high-performing teams reported facing challenges such as a lack of resources and time to focus on leading the team, they compensated well.

1. They take a high level of initiative. Members of high-performing teams were more proactive and engaged than those of low-performing teams and took higher levels of initiative. High-performing teams placed greater emphasis on role clarity, and members were more motivated by team success.

2. They are willing to assume leadership responsibility. Even though the majority of the virtual teams had dedicated team ...

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