About the author
Dr Petra Düren is Professor of Management of Library and Information Services at the Hamburg University of Applied Sciences.
Her subjects range from Management of Library and Information Services, Information Controlling, Media and User Research, Personnel Management and Change Management for undergraduate studies toward a Bachelor’s degree in Library and Information Science to Quality Management, Business Management, Human Resources Management and the Learning Organisation for studies toward the Master’s degree in Information, Media, Library.
Her research projects include leadership aspects, change management, the organisational culture, quality management and knowledge management in libraries.
Prior to this, for nine years ...
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