O'Reilly logo

Leadership and Self-Deception, 2nd Edition by The Arbinger Institute

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

23 Birth of a Leader

“Carol and I left Arizona the following night on the red-eye,” Lou said. “We’d planned to spend a few days of R&R in San Diego before going home, but our plans had all changed. I’d heard that Kate would be starting her new job in the Bay Area in just a few days. I desperately hoped that I could catch her before she left. I needed to deliver something to her,” he said, looking past me out the window again. “I needed to take her a ladder.”

“A ladder?” I asked.

“Yes, a ladder. One of the last things I did to Kate before she left,” he recalled, “was demand that a ladder be removed from her sales area. Her department had decided to use the ladder as a visual aid in promoting some sales goals. I thought it was a stupid idea and ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required