Chapter 9
The Door to Your Open Heart
The minute a person whose word means a great deal to others dares to take the open-hearted and courageous way, many others follow.
—Marian Anderson
Do you care about me? This is what people want to know when they work for you. They may not say it directly, but it is the core question that defines the relationship between you and the people you lead. When people believe the answer is “yes,” they will be more committed to their work, and to you. But when they think the answer is “no,” their commitment to their job and their loyalty to you will suffer.
To be a leader means getting results. But when the drive ...
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