O'Reilly logo

Leaders Don't Command: Inspire Growth, Ingenuity, and Collaboration by Jorge Cuervo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

18

Facing Conflict

When we talk about teams in conflict, we really mean teams that don’t face conflicts, but rather avoid and postpone them until things ultimately boil over. Then we see selfishness and toxic behaviors inundate the team. The group atmosphere suffers and the future becomes very bleak.

However, experience shows that even if it seems counterintuitive, the teams that work well are those that face their conflicts. They act on a solid foundation of trust that helps them put egos aside for the good of the group and, in that way, address conflict from a constructive perspective. Everyone feels like they are a part of the process and people aren’t afraid to speak up. As a result, information is shared, ideas flow freely, no one feels ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required