About the Authors
Mark David Jones is Chief Operating Officer of World Class Benchmarking. During the past two decades, he has been a consultant to dozens of Fortune 500 companies around the world. As an author and highly demanded speaker, he is known for his innovative, results-focused passion.
Mark's career at the Walt Disney Company spanned 26 years, working in a wide variety of leadership roles throughout Operations, Guest Relations, and Human Resources—spearheading executive development and organizational change efforts. While serving as the Senior Consultant for the Disney Institute, Mark was in charge of leadership, creativity and innovation, ...
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