Lead the Work: Navigating a World Beyond Employment

Chapter 8The New Organization: Permeable, Interlinked, Collaborative, and Flexible

Let's see how our framework and some of the “new age” ideas could play out in a fairly staid and conservative sector. The core of the insurance industry has traditionally been about risk evaluation and mitigation. This remains the case today. At the same time, though, technology is transforming this industry, for example by enhancing their ability to manage risk and capital. In addition, their customers have benefited from greater choice and more transparent pricing. More recently, we have seen social media and big data transform other industries, and insurance cannot be far behind.

These new technologies can offer valuable insights into customer needs, buying ...