Notes
INTRODUCTION
1. Mark Busine, Bruce Watt, Richard S. Wellins, and Jazmine Boatman, “Driving Workplace Performance Through High-Quality Conversations: What Leaders Must Do Every Day to Be Effective,” Development Dimensions International; 2013; https://www.ddiworld.com/productivity/overview.
2. Susan Adams, “New Survey: Majority of Employees Dissatisfied,” Forbes, May 18, 2012; http://www.forbes.com/sites/susanadams/2012/05/18/new-survey-majority-of-employees-dissatisfied/.
3. Gallup, “State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders,” 2013; http://www.gallup.com/strategicconsulting/163007/state-american-workplace.aspx.
4. Beth Stebner, “Workplace Morale Heads Down: 70% of Americans Negative About Their ...
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