Preface
ANY ORGANIZATION primarily does two things. It conducts its regular business. It also changes that business from time to time. In other words, its activities consist of operations and innovation. Leaders must always strike a balance between the two. Nevertheless, when an organization's environment is changing rapidly, it must innovate a lot. That is the situation health care organizations find themselves in today. If you are in health care, as the saying goes, you are seeing change.
How do organizations innovate? They launch initiatives. Change events. Projects. The vocabulary differs from one organization to another. Health care professionals will have no difficulty knowing what I am talking about, whatever the terminology. Something ...
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