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Knowledge Networks: The Social Software Perspective

Book Description

Knowledge Networks: The Social Software Perspective concentrates on strategies that exploit emerging technologies for the knowledge effectiveness in social networks. This comprehensive book delivers an excellent mix of information for readers and is a must for those thirsty for knowledge on social networks and information systems.

Table of Contents

  1. Copyright
  2. List of Reviewers
  3. Foreword
  4. I. A Knowledge Strategy Oriented Framework for Classifying Knowledge Management Tools
    1. ABSTRACT
    2. EXISTING APPROACHES FOR KNOWLEDGE MANAGEMENT TOOLS CLASSIFICATION
    3. THE PROPOSED FRAMEWORK FOR KNOWLEDGE MANAGEMENT TOOLS CLASSIFICATION
      1. General Facilities
        1. Enabling Infrastructure
        2. People & Task Management Tools
        3. Knowledge Map
      2. People-to-People Tools
        1. Synchronous and Asynchronous Communication Tools
        2. Cooperative Working Tools
        3. Smart Mapping Tools
      3. People-to-Document Tools
        1. Database, File System
        2. Data Mart, Data Warehouse
        3. Knowledge Base (Documental – Multimedia – Learning Object)
        4. Data Integration and Data Extraction Tools
        5. Authoring, Validating, Indexing and Workflow Tools
        6. Data Processing and Data Analyzing Tools
        7. Search and Retrieval Tools
        8. Virtual and Managed Learning Environment (VLE, MLE)
        9. Help Desk, Query and Reporting Tools, Linkopedia
        10. Publishing Tools and Streaming Technologies
    4. REFERENCES
  5. II. Social Software for Bottom-Up Knowledge Networking and Community Building
    1. ABSTRACT
    2. INTRODUCTION
    3. KNOWLEDGE, COMMUNITIES, AND NETWORKS
      1. The Social Aspect of Knowledge
      2. Communities and Networks
    4. SOCIAL SOFTWARE: TECHNOLOGY FOR COMMUNITIES
      1. Web 2.0 and Social Software
      2. Social Software Mediated Communities
    5. SOCIAL SOFTWARE AND SOCIAL NETWORK ANALYSIS
    6. CONCLUSION
    7. REFERENCES
  6. III. Weaving a Knowledge Web with Wikis
    1. ABSTRACT
    2. INSIDE CHAPTER
    3. INTRODUCTION
    4. BACKGROUND
      1. Evolution of Wikis
      2. Wiki Defined
      3. How Wikis Work
    5. MAIN THRUST OF THE CHAPTER
      1. Social Software Aspect
      2. Globalization
      3. Organizational Complexity
      4. Social System
      5. Communities of Users
      6. Examples of Collaboration in Good Use
      7. Corporate Use
      8. Education
      9. Government Uses
      10. Miscellaneous Uses
      11. Industry Examples
      12. Wiki Selection
    6. FUTURE TRENDS
    7. CONCLUSION
    8. REFERENCES
    9. APPENDIXES
      1. Internet Session: "Citizendium vs. Wiki"
      2. Case Study
        1. A. Protecting Wiki Content
      3. Questions
      4. Useful URLs
      5. Further Readings
  7. IV. Media Centric Knowledge Sharing on the Web 2.0
    1. ABSTRACT
    2. INTRODUCTION
    3. A MEDIA CENTRIC KNOWLEDGE MANAGEMENT THEORY
    4. KNOWLEDGE SHARING ON THE WEB 2.0 – THE POWER OF STORIES
      1. Storytelling Environments Reviewed
    5. VIRTUAL CAMPFIRE – SOCIAL SOFTWARE APPLIED
      1. LAS: A Lightweight Application Server for Social Software
      2. Semantic Zapping Services: Exploration of Multimedia Contents
      3. Collaboration Services: Authoring of Multimedia Contents
      4. Storytelling Services: Re-Contextualization of Episodic Knowledge
    6. CONCLUSION AND OUTLOOK
    7. ACKNOWLEDGMENT
    8. REFERENCES
  8. V. E-Democracy: The Social Software Perspective
    1. ABSTRACT
    2. INSIDE CHAPTER
    3. INTRODUCTION
    4. FROM KNOWLEDGE NETWORKS TO POLITICAL MEDIA
      1. Internet as Knowledge Networks
      2. The Internet as Collaboration Platform
      3. The Internet as Political Medium
    5. E-DEMOCRACY: APPLICATIONS AND LIMITS
      1. Concept of E-Democracy
      2. Some Examples
      3. Main Limitations
    6. BUILDING AND ORGANIZING POLITICAL NETWORKS
      1. Diversity of Points of View
      2. Building Political Networks
      3. Organize Complex Decision-Making
    7. E-DEMOCRACY: WHICH CONTEXT?
    8. CONCLUSION
    9. REFERENCES
    10. CASE STUDY
      1. BetaVote.com—What if the Whole World could Vote in the U.S. Presidential Election?
    11. USEFUL URLS
    12. FURTHER READINGS
    13. ENDNOTES
  9. VI. Community and Collaboration Tools to Frame the New Working Environment: The Banking Industry Case
    1. ABSTRACT
    2. THE CHALLENGE OF A NEW WORKING ENVIRONMENT
      1. New Needs from Workers
      2. New Opportunities from ICT
      3. New Challenge for Management
    3. RESEARCH CONTEXT AND BACKGROUND
    4. RESEARCH METHODOLOGY
    5. HOW DIFFUSED AND USED ARE C&C TOOLS?
    6. THE EMERGING OF COMMUNITIES
      1. What are the Targets and Goals for the Communities?
      2. What are the Models for the Communities?
      3. Sponsorship, Commitment and Barriers
    7. FINAL REMARKS: DEVELOPING COMMUNITIES IN THE BANKING INDUSTRY
    8. REFERENCES
  10. VII. Who Talks with Whom: Impact of Knowledge Sharing in the Value Network of Born Globals
    1. ABSTRACT
    2. INSIDE THE CHAPTER
    3. INTRODUCTION
    4. THEORY ON CO-OPETITION
    5. APPLYING THE THEORY OF CO-OPETION TO KNOWLEDGE SHARING IN VALUE NETWORKS
    6. RESEARCH METHOD
    7. RESULTS
    8. CONCLUSION
    9. MANAGERIAL IMPLICATIONS
    10. ACKNOWLEDGMENT
    11. REFERENCES
  11. VIII. Illustrating Knowledge Networks as Sociograms
    1. ABSTRACT
    2. INTRODUCTION
    3. FROM OBJECTIVIST TO SOCIAL PERSPECTIVES ON KNOWLEDGE NETWORKS
    4. ILLUSTRATING KNOWLEDGE NETWORKS AS SOCIOGRAMS
    5. EXAMPLES OF SOCIOGRAMS
      1. Example 1: Directed Values Sociogram
      2. Example 2: Directed Binary Sociogram
      3. Example 3: Directed Sociogram with Varying Line Widths
    6. CONCLUSION
    7. INTERNET SESSION: "SOCIAL NETWORKS OF AN ONLINE COMMUNITY"
      1. Interaction
      2. Useful URLs
      3. Further Readings
    8. REFERENCES
  12. IX. Web 2.0 Collaborative Learning Tool Dynamics
    1. ABSTRACT
    2. INTRODUCTION
    3. PARTICIPATORY LEARNING IN ONLINE TEACHER EDUCATION
      1. The Educational Social Network
      2. Networked Educational Communities: A New Identity
      3. Collaboration in Networked Educational Communities
      4. Weblogs and Wikis as Social Collaborative Learning Tools
    4. E-COURSE BACKGROUND: CONTEXT, OVERALL GOALS AND TOOLS
    5. THE GREEK EDUCATIONAL ONLINE COMMUNITY: A CASE STUDY
      1. The Context
      2. Methodology
      3. Participants' Profile
        1. Demographic Data
        2. Previous E-Learning Experience
      4. Techniques and Activities
      5. Virtual Classroom Activities Resources
      6. Asynchronous Discussions
        1. Weblog Forum
        2. Wiki Forum
      7. Social Web Activities
        1. In the Greek Educational Blogosphere
        2. Wikifying Learning
      8. Content Analysis: Asynchronous Interaction and Collaboration
        1. Weblog Forum Episode
        2. Social Web Wiki Episode
      9. Questionnaires
    6. DISCUSION
    7. CONCLUSION
    8. REFERENCES
    9. ENDNOTE
  13. X. Knowing in Organizations: Pheno-Practical Perspectives
    1. ABSTRACT
    2. INTRODUCTION
    3. PHENOMENOLOGY OF THE KNOWING BODY AND EMBODIED "KNOWLEDGE"
    4. EMBODIED KNOWING: ADVANCED PHENOMENOLOGY OF MERLEAU-PONTY
    5. EMBODIED INTENTION AND RESPONSIVENESS WITHIN KNOWING AS PRACTICE
    6. PHENOMENOLOGY OF E-MOTIONAL KNOWING
    7. EMOTION AND KNOWING IN ORGANISATIONS
    8. INTEGRAL "PHENO-PRACTICE" OF KNOWING
    9. PROCESSUAL TURN TOWARDS INTER-RELATIONAL KNOWING: THE IN-BETWEEN OF KNOWING
    10. IMPLICATIONS AND PERSPECTIVES: CONCLUSION
    11. REFERENCES
    12. ENDNOTES
  14. XI. Evaluating the Learning Effectiveness of Collaborative Problem Solving in Computer-Mediated Settings
    1. ABSTRACT
    2. INTRODUCTION
    3. EXPLOITATION AND THEORETICAL ISSUES OF PROBLEM SOLVING LEARNING COMMUNITIES
    4. EVALUATION FRAMEWORKS IN PROBLEM SOLVING LEARNING COMMUNITIES
    5. A PROPOSED CONCEPTUAL FRAMEWORK FOR INTERACTION ANALYSIS IN COMMUNITY PROBLEM SOLVING
      1. Axes of the Proposed Conceptual Framework
        1. Intervention
        2. Help Services
        3. Total Usage & Activity Times
        4. Activity Types
        5. Course Coverage
        6. Problem-Solving Content Usage
      2. Evaluation Methods and Tools
    6. A CASE-STUDY FOR VALIDATING THE PROPOSED FRAMEWORK
    7. CONCLUSION
    8. REFERENCES
  15. XII. Acquiring and Sharing Knowledge Through Inter-Organizational Benchlearning
    1. ABSTRACT
    2. INTRODUCTION
    3. BETTER AT KNOWING WHAT IS KNOWN
    4. FROM HEART TO HEAD MANAGEMENT
    5. BENCHLEARNING AS OPPOSED TO BENCHMARKING
    6. HUMAN RESOURCE MANAGEMENT BENCHLEARNING
    7. A WEB-BASED LEARNING PORTAL
    8. NOT AN AUTOPILOT
    9. PARTICIPATION AND TRUST
    10. NO ROOM FOR FREE RIDERS
    11. IT TAKES MORE THAN A COMPUTER
    12. CONCLUSION
    13. REFERENCES
  16. XIII. Virtual Worlds as Environment for Learning Communities
    1. ABSTRACT
    2. INTRODUCTION
    3. ICT IN EDUCATION: FROM TECHNOLOGY TO COMMUNITY
    4. JUST A GAME
    5. CYBERSPACE EVOLVING
    6. LEARNING IN VIRTUAL WORLDS
      1. Online Learning Communities
      2. Communities in Virtual Worlds
      3. Opportunities for Learning Enhancement in Virtual Worlds
      4. A Meeting Point Between Two E-Learning Paradigms
      5. Reality and Virtuality are Being Mashed
    7. SECOND LIFE FOR LEARNING: A SWOT ANALYSIS
      1. Strengths
      2. Weaknesses
      3. Opportunities
      4. Threats
    8. VIRTUAL WORLDS IN THE EDUCATIONAL KNOWLEDGE ECOSYSTEM
    9. CONCLUSION
    10. REFERENCES
    11. ENDNOTES
  17. XIV. Corps of Engineers Natural Resources Management (NRM) Gateway: Communities "in" Practice
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
      1. Knowledge Management
      2. Communities of Practice
      3. Change Management
    4. THE NRM GATEWAY WEBSITE
      1. The Impetus for an NRM Gateway
      2. The NRM Gateway as a Solution
    5. FUTURE TRENDS
    6. CONCLUSION
    7. REFERENCES
    8. USEFUL URLS
    9. FURTHER READINGS
  18. XV. A Complex Adaptive Systems-Based Enterprise Knowledge Sharing Model
    1. ABSTRACT
    2. CAS-BASED MODELING OF ENTERPRISE KNOWLEDGE SHARING
    3. CAS-BASED KNS FRAMEWORK
    4. MULTI-AGENT ENTERPRISE KNS SIMULATION MODEL (E-KNSMOD)
      1. KnS Agent
      2. KnS-scape: The Artificial "Ba"
      3. Knowledge-Creation Opportunity
      4. KnS Environment State
      5. KnS Organization View
      6. Interactions: Acquiring and Sharing Knowledge
      7. Rules for the KnS-Scape
    5. SUMMARY
    6. REFERENCES
  19. XVI. Facilitating E-Learning with Social Software: Attitudes and Usage from the Student's Point of View
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL FRAMEWORK
      1. Social Software
      2. Related Empirical Research
      3. Constructivism and Learning: Presentation of the Learning Model
      4. Learning and Teaching I: Transferring Knowledge
      5. Learning and Teaching II: Acquiring, Compiling, and Gathering Knowledge
      6. Learning and Teaching III: Developing, Inventing, and onstructing Knowledge
      7. Consequences for IT-Supported Learning and Teaching
    4. DESCRIPTION AND CLASSIFICATION OF SOCIAL SOFTWARE TOOLS
      1. Weblog
      2. Forum
      3. Wiki
      4. Learning Activities Supported by Social Software
      5. Integration of Social Software Tools and the Learning and Teaching Modes
    5. EMPIRICAL SURVEY
      1. Aim of the Survey and Methodology
      2. Part 1: Tool Selection and Prestudy Usage
      3. Part 2: Experiences Made During the Study
        1. Quality and Support for Learning
        2. Applicability for Communication and Community Building
      4. Fun Factor in Using the Instruments
      5. Part 3: Potential Future Usage of the Tools
    6. DISCUSSION
    7. CONCLUSION
    8. REFERENCES
  20. XVII. Enlivening the Promise of Education: Building Collaborative Learning Communities Through Online Discussion
    1. ABSTRACT
    2. INTRODUCTION
    3. ONLINE INTERACTION
    4. A MODEL FOR COLLABORATIVE ONLINE LEARNING
      1. The Learning Context
      2. Group Learning Outcomes
      3. Knowledge Construction
        1. I. Guidance
        2. II. Interdependence
        3. III. Challenge
        4. IV. Extension
    5. SUMMARY
    6. ACKNOWLEDGMENTS
    7. REFERENCES
    8. APPENDIX A: THE TASK
  21. XVIII. Towards an Integrated Model of Knowledge Sharing in Software Development: Insights from a Case Study
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL BACKGROUND
      1. Knowledge
      2. Learning: Knowing as a Learning Process
      3. Communication and Active Participation in Action: Knowledge Sharing Through Social Interaction or Technical Media
      4. An Initial Theoretical Model for Knowledge Sharing
    4. RESEARCH APPROACH AND SETTING
    5. KNOWLEDGE SHARING IN THE CASE ORGANISATION
      1. Knowledge Sharing through Social Interaction: Formal Meetings and Personal Networks
        1. Formal Meetings
        2. Personal Networks
        3. Some Conclusions on Knowledge Sharing through Social Interaction
      2. Knowledge Sharing Through Technical Media: The Document Handling System and the File Server
        1. The Document Handling System
        2. The File Server
        3. Some Conclusions on Knowledge Sharing Through Technical Media
      3. Sharing Different Kinds of Knowledge: Technical Specifications and Information about "Who Knows What"
        1. Technical Specifications
        2. Information on "Who Knows What"
        3. Some Conclusions on Sharing of Different Kinds of Knowledge
    6. DISCUSSION
      1. The Relationship Between Individual and Group Knowledge
      2. The Relationship Between Explicit and Tacit Knowledge
      3. The Relationships between Tacit Individual and Explicit Group Knowledge and Explicit Individual and Tacit Group Knowledge
        1. Knowing as Multiple Learning Cycles
      4. The Consolidated Model
    7. CONCLUSION AND FUTURE RESEARCH
    8. ACKNOWLEDGMENT
    9. REFERENCES
  22. XIX. E-Collaboration and E-Commerce in Virtual Worlds: The Potential of Second Life and World of Warcraft
    1. ABSTRACT
    2. INTRODUCTION
    3. VIRTUAL WORLDS
    4. USER INTERFACE PROBLEMS
    5. CAN ACTUAL WORK BE ACCOMPLISHED IN VIRTUAL WORLDS?
    6. THE FUTURE OF VIRTUAL TRADE: B2C OR C2C?
    7. STUDYING HUMAN BEHAVIOR IN VIRTUAL WORLDS
    8. CONCLUSION
    9. ACKNOWLEDGMENT
    10. REFERENCES
  23. XX. Socializing a Knowledge Strategy
    1. ABSTRACT
    2. INTRODUCTION
      1. Rescuing Strategy from Knowledge Management
      2. Reframing the Strategic Context of Knowledge
    3. STRATEGY AND ORGANIZATIONAL KNOWLEDGE RESOURCES
      1. Organizational Functions of Knowledge Strategy
      2. Resource-Based Strategic Perspective
    4. KNOWLEDGE STRATEGY IN PRACTICE
      1. Strategic Knowledge Integration
      2. RPV: A Resource-Based Dynamic Capabilities Model
    5. THE STRATEGIC FUNCTION OF ORGANIZATIONAL VALUES
      1. Integrated Model of Organizational Values
      2. Individual Values
      3. Institutional Values
    6. SOCIALIZATION OF PROCESSES AND VALUES
      1. An Argument Against Strategic Alignment
      2. The Socialization of Processes to Strategy
      3. The Socialization of Values to Strategy
    7. CONCLUSION
    8. FUTURE RESEARCH DIRECTIONS
    9. REFERENCES
    10. Additional Reading
  24. Compilation of References
  25. About the Contributors