Preface

This book has been a long time in gestation – nearly twenty years in fact, although when I started I did not envisage a book as the end result. The seeds were sown in 1981, when I started using electronic mail as part of a small European marketing team, whose members were working in Reading (England), Munich and Geneva, and who needed to communicate regularly with salespeople all over Europe, as well as head office in Massachusetts.

As computer networks evolved during the 1980s to connect together more people, and as they added extra facilities, such as computer conferencing, the business benefits of using them for communication and knowledge sharing became more apparent. Along with other professionals and managers within Digital Equipment ...

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