How to Get Started
The new world of knowledge management is a challenge for most of us. (See Competencies to Manage Knowledge sidebar on the following page for the new competencies it will take to be successful.) The planning worksheet, which follows the competencies sidebar, is designed to prepare you for a knowledge management briefing for your organization.
Knowledge management is not a fad. The GartnerGroup, a high-tech consulting firm and leading authority on information technology, makes the following strategic planning assumption: “Knowledge management is currently a hot concept, but expect a period of disillusionment over the next three to five years, followed by widespread adoption.”
Training professionals can prevent disillusionment ...
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