Knowledge Management—Organizational Development

New Roles and Opportunities

Traditionally, trainers asked questions about training. Now we know that is not enough. With a more strategic view of learning, we need to rethink our paradigms. In the sidebar above, Probe Consulting, a leading knowledge management consulting firm, describes an interesting perspective on “old thinking” and an emerging new way of thinking.

The idea of different departments merging and sharing the goal of developing strategic knowledge is new to most organizations; therefore, several companies have created chief knowledge officer (CKO) or chief learning officer (CLO) positions to oversee learning and knowledge management. Typically, a CKO is responsible for knowledge management, while a CLO may have responsibility ...