Preface
The urgency of the productivity challenge is great. The country that does this first will dominate the twenty-first century economically.
—Peter Drucker
It might not appear so but knowledge management (KM) is still a relatively new field, first launched on an enthusiastic academic and business world out of a small Boston conference in 1993. Predicated on the belated realization of the premium value of knowledge, the gathering of a handful of academics and practitioners came about because of two overlapping developments in the way business had changed: globalization, which had brought great complexity to the marketplace, and the ubiquitous computer. Attendees thought the latter could help the former.
Since then, universities have started ...
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