Knowledge Management

Peter Drucker’s Productivity Challenge

This text explains both why and how and gives the subject an application pressing enough for organizational survival through two misconceived and underexploited processes. The urgent application is the late Peter Drucker’s declared crisis of productivity, without which lifeblood sales and competitiveness cannot be sustained, and the processes are the management of organizational memory (OM) and experiential learning. Productivity is often ignored or overlooked when times are good but when those times go belly up—as they are doing at the time of this writing—it becomes central to survival. For the two misconstrued processes, the ability to experientially learn is dramatically compromised without OM: the ...