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Knowledge Management Toolkit, The by Amrit Tiwana

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Chapter 9. Designing the KM Team

Designing the KM Team
 

Good judgment comes from experience, and experience often comes from bad judgment.

 
 --Rita Mae Brown

IN THIS CHAPTER

  • Design the KM team.

  • Identify sources of requisite expertise.

  • Identify critical points of failure: requirements, control, management buy-in, and end user buy-in.

  • Structure the knowledge management team: organizationally, strategically, and technologically.

  • Balance technical and managerial expertise, manage stakeholder expectations.

  • Resolve team-sizing issues.

Teams in IT projects have traditionally involved two parties: end users and IT staff. However, for a knowledge management system, teams need to be more ...

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