Imagination is more important than knowledge
IN THIS CHAPTER
Understand how to shift KM in your company from strategic programming to strategic planning.
Perform a knowledge-based SWOT analysis to create knowledge maps: internal, competitive, and industry-wide.
Analyze knowledge gaps and relate them to strategic gaps.
Articulate, diagnose, and validate a clear link between strategy and KM.
Translate your strategy-KM link to KM system design characteristics.
Determine the right diagnostic questions to ask, package knowledge, and reduce noise.
Mobilize initiatives to "sell" ...