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Knowledge Management Toolkit, The by Amrit Tiwana

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Chapter 3. From Information to Knowledge

 

What information consumes is rather obvious: it consumes the attention of its recipients. Hence, a wealth of information creates a poverty of attention, and a need to allocate that attention efficiently among the overabundance of information sources that might consume it.

 
 --Herbert Simon

IN THIS CHAPTER

  • Differentiate between knowledge, information and data.

  • Understand the lingo of knowledge management concepts.

  • Understand conversion processes underlying the IM → KM transformation.

  • Understand knowledge categories, components, and flows in an enterprise.

  • Understand how a KM system differs from a data warehouse, an intranet, GroupWare, and project management tool and how KM differs from organizational learning. ...

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