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Knowledge Management Toolkit, The by Amrit Tiwana

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Chapter 2. The Knowledge Edge

 

A little knowledge that acts is worth infinitely more than much knowledge that is idle

 
 --Khalil Gibran

IN THIS CHAPTER

  • See how knowledge contributes to market valuation and corporate prosperity.

  • Understand why knowledge can deliver a sustainable competitive advantage and increasing returns.

  • Know the key drivers of knowledge management.

  • Realize how knowledge management helps avoid reinvention of solutions, loss of know-how, and repetition of mistakes.

  • Understand how knowledge management can help companies deal with complex expectations, intricate processes, compressed life cycles, deregulation, globalization, the need for predictive anticipation, and product-service convergence.

When engineers at Ford[1] looked back at ...

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