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Knowledge Management Toolkit, The by Amrit Tiwana

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Appendix A. The Knowledge Management Assessment Kit

This appendix brings together lists, questions, evaluation formats, diagnostics instruments, and techniques to help you get started on the knowledge management road. For convenience, these processes are assembled as electronic software-based forms on the companion CD-ROM. Each user-editable (fill-in PDF and Microsoft Word) form can be customized and filled out with details specific to your knowledge management project and then printed.

You follow the phases of the now-familiar 10 steps, beginning with an inventory of existing physical assets and going to the more difficult task of inventorying existing knowledge. Use this tool to gauge the pre-implementation rankings on the specified criteria ...

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