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Knowledge Management Practice in Organizations

Book Description

Knowledge management can be a powerful tool if successfully implemented into an organizational structure. Uncovering the latest methods, tools, trends, and strategies in organizational knowledge management should be a priority for individuals working in a variety of industries. Knowledge Management Practice in Organizations: The View from Inside brings together industry experts to discuss the realities of knowledge management work in organizations. Examining the challenges associated with operational knowledge management, this work provides insight into the day-to-day practice of knowledge management in real-life settings. Organizational leaders and professionals, librarians, students, and researchers will find this publication to be an essential tool in understanding knowledge management implementation.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Preface
    1. WHO WILL BENEFIT FROM THE BOOK AND WHY?
    2. KNOWLEDGE MANAGEMENT: WHERE ARE WE?
    3. KNOWLEDGE MANAGEMENT IN SOCIETY: PERVASIVE ATTENTION
    4. KNOWLEDGE MANAGEMENT IN ORGANIZATIONS: THE PRACTITIONERS SPEAK
  6. Chapter 1: A Context of Challenges
    1. ABSTRACT
    2. BACKGROUND: KNOWLEDGE MANAGEMENT IS INTRINSIC TO ORGANIZATIONS
    3. TYPICAL STRESSES AFFECTING KNOWLEDGE MANAGEMENT
    4. CONCLUSION: WISE CHOICES ARE PARAMOUNT
  7. Chapter 2: Knowledge Culture
    1. ABSTRACT
    2. BACKGROUND: WHAT IS MEANT BY CULTURE?
    3. CONCLUSION AND FUTURE TRENDS: THE ESSENTIAL ROLE OF EXPERTISE IN KNOWLEDGE MANAGEMENT
  8. Chapter 3: Planning for Knowledge Management
    1. ABSTRACT
    2. INTRODUCTION: TAKE STOCK
    3. BACKGROUND: UNDERSTAND THE CONTEXT
    4. HISTORY OF THE KNOWLEDGE ASSESSMENT PROCESS
    5. QUESTIONS TO ANSWER: WHAT DRIVES AN AUDIT?
    6. WHY CONDUCT A KNOWLEDGE ASSESSMENT?
    7. LET THE ASSESSMENT BEGIN: CARRYING OUT THE PROCESS
    8. ANALYSIS AND EVALUATION
    9. RECOMMENDATIONS
    10. CONCLUSION AND FUTURE TRENDS: NOW WHAT?
  9. Chapter 4: Communities in the Workplace
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND: BENEFITS OF COMMUNITIES
    4. ACTIVITIES OF COMMUNITIES: WHAT THEY DO
    5. IMPROVING ON COMMUNITY OF PRACTICE BENEFITS
    6. CONCLUSION AND FUTURE TRENDS: COMMUNITIES HAVE NEW RELEVANCE
  10. Chapter 5: Getting Started with Social Media for Knowledge Management
    1. ABSTRACT
    2. INTRODUCTION: PUTTING SOCIAL BACK INTO ORGANIZATIONS
    3. BACKGROUND: FROM WEB 2.0 TO THE ENTERPRISE SOCIAL NETWORKING
    4. THE TOOLS
    5. FROM IMMEDIATE TO LONG TERM KM USES
    6. GETTING STARTED
    7. CONCLUSION AND FUTURE TRENDS: WE ARE JUST GETTING STARTED
  11. Chapter 6: Building Smarter Organizations
    1. ABSTRACT
    2. INTRODUCTION: THE RISE OF THE NEED TO BE SMART
    3. CONCLUSION
  12. Chapter 7: The Learning Organization
    1. ABSTRACT
    2. WHAT IS A LEARNING ORGANIZATION?
    3. CAPTURING LESSONS
    4. THE ENTERPRISE APPROACH TO KM
    5. WHY DO ORGANIZATIONS FAIL TO APPROACH KM AT THE ENTERPRISE LEVEL?
    6. HOW CAN BARRIERS TO KM BASED LEARNING BE OVERCOME?
    7. CONCLUSION
  13. Chapter 8: Tools for Talking
    1. ABSTRACT
    2. INTRODUCTION: CONVERSATIONS ARE CRITICAL AND CHANGE IS INEVITABLE
    3. TOOL 1: UNCONFERENCE
    4. TOOL 2: MIND MAPS
    5. TOOL 3: PECHA KUCHA
    6. TOOL 4: AUDIO CONFERENCING
    7. TOOL 5: WEB CONFERENCING AND ONLINE MEETINGS
    8. TOOL 6: VIRTUAL COMMUNITIES
    9. BLUEPRINT FOR SUCCESS
    10. CONCLUSION
  14. Chapter 9: Knowledge Management on Demand
    1. ABSTRACT
    2. BACKGROUND: KNOWLEDGE MANAGEMENT NEED NOT BE INTERNALLY GENERATED
    3. THE OUTSOURCING - OR INSOURCING - MODEL
    4. THE PSYCHOLOGY OF PURCHASING EXPERTISE: THE MANAGER'S MOTIVATION
    5. THE PSYCHOLOGY OF WORKING WITH EXTERNAL EXPERTS: THE ROLE OF STAFF
    6. INVESTING IN EXPERTISE: SHORT TERM EXPENSE FOR LONG TERM GAIN
    7. INVESTING IN MANAGEMENT OF KM PROJECTS: THE PARTNERSHIP MODEL
    8. SUCCESS FACTORS IN LEVERAGING EXTERNAL KM EXPERTISE
    9. CONCLUSION: CONSULTANTS EARNED THEIR EXPERIENCE THE HARD WAY - USE IT WELL
  15. Chapter 10: Postscript
    1. ABSTRACT
    2. ADVICE TO A NEW KNOWLEDGE MANAGEMENT LEADER
    3. THE FUTURE OF KM LEADERSHIP
    4. KM LEADERSHIP CHARACTERISTICS-BECOMING A THOUGHT LEADER
    5. WHAT CONSTITUTES LEADERSHIP IN KM?
  16. Chapter 11: Summation
    1. ABSTRACT
  17. Glossary
  18. Compilation of References
  19. About the Contributors
  20. Related References