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Knowledge Management in Practice by Anthony J. Rhem

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Chapter 10

“Show Me the Money!”: Knowledge Management for Financial Services

Financial service enterprises operate in a highly challenged market where consolidation, increasing regulation, and economic realities are negatively impacting their ability to achieve key objectives. This has created a culture where there is a constant need to find more predictable revenue streams and cost-efficiency gains.

Regulatory bodies such as the Financial Industry Regulatory Authority (FINRA), Securities and Exchange Commission (SEC), Commodity Futures Trading Commission (CFTC), and the various international bodies’ present challenges to financial service organizations to deliver fair and open products and services while providing answers and direction to the ...

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