The Case for Implementing Knowledge Management
If your organization is losing valuable knowledge due to staff retirement, staff moving to other departments, or staff dismissed for a variety of reasons, then your organization has a strong case for the implementation of a knowledge management (KM) strategy. Specifically, if your organization is experiencing any of the following scenarios then it has a strong case to implement a KM program or at the very least initiate a KM project to address these needs.
Scenario 1: Customer service representatives respond to customers and/or potential customer inquiries with inconsistent and oftentimes incorrect answers.
– For interacting with your customers, the information in your organization can ...
Get Knowledge Management in Practice now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
