2 How Organizations Are Using KM

What’s Inside This Chapter

In this chapter, you’ll learn

  • Why organizations need to manage knowledge
  • What elements make up successful KM systems
  • How your organization can support a KM initiative.

Organizations are deciding to use KM to discover, classify, and validate the knowledge of their employees in answer to essential business needs, such as

  • retention of the expertise and wisdom of personnel
  • acceleration of learning and implementation of new standards, processes, and information
  • increased ...

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