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Knowledge Ecology in Global Business: Managing Intellectual Capital

Book Description

Knowledge Ecology in Global Business: Managing Intellectual Capital provides fresh ideas on how intellectual capital through emerging technologies can support business performance. This indispensable collection demonstrates the capacity of information technology, management, and sustainable development for the mutual understanding, prosperity, and well-being of all citizens.

Table of Contents

  1. Copyright
  2. Preface
      1. Literature Review
      2. Intellectual Capital and Value Creation in Organizations
    1. REFERENCES
  3. I. Knowledge Sharing and Sociality: On the Linguistic Embeddedness of Knowledge Exchange in International Subsidiaries
    1. ABSTRACT
    2. INTRODUCTION
    3. THE DYNAMICS OF LANGUAGE AND ETHNICITY IN SOCIAL INTERACTION
      1. The Social Dimensions of Knowledge Sharing
      2. The Social Organization of Language Use and Knowledge Sharing
    4. METHODOLOGY
    5. EMPIRICAL FINDINGS: LANGUAGE USE AND KNOWLEDGE SHARING
    6. CONCLUSION
    7. REFERENCES
    8. APPENDIX 1
  4. II. Organizational Learning During Changes in Estonian Organization
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL BACKGROUND
      1. The Role of Intellectual Capital in the Organization
      2. Implementation of Organisational Changes
      3. Capacity to Learn, Learning Organization, and Organisational Learning
    4. EMPIRICAL STUDY IN ESTONIAN ORGANIZATIONS
      1. Results
    5. CONCLUSION AND DISCUSSION
    6. ACKNOWLEDGMENT
    7. REFERENCES
  5. III. Strategies for Assessing Organisational Knowledge Assets
    1. ABSTRACT
    2. INTRODUCTION
    3. ASSESSING KNOWLEDGE ASSETS: CONCEPTUAL NOTES
      1. The Assessment Process of Knowledge Assets
      2. A Stock vs. a Flow Assessment Perspective
    4. MANAGERIAL PURPOSES FOR ASSESSING KNOWLEDGE ASSETS
      1. Assessing Knowledge Assets to Govern Organisational Value Creation
      2. Assessing Knowledge Assets to Communicate the Value of an Organisation
    5. STRATEGIES OF KNOWLEDGE ASSET ASSESSMENT
      1. Management Aproaches to the Assessment of Knowledge Assets
      2. Knowledge-Asset Assessment Strategies
      3. Integrating Knowledge-Asset Assessment Strategies
    6. CONCLUSION
    7. REFERENCES
  6. IV. Division of Interfirm Activities in the Knowledge-Based Economy: The Crucial Role of Knowledge Processors
    1. ABSTRACT
    2. INTRODUCTION
    3. CONCEPTUALISING THE ROLE OF KNOWLEDGE PROCESSORS IN THE KNOWLEDGE-BASED ECONOMY
      1. Knowledge Processors Compared to R&D Joint Ventures
      2. Strategic Challenges for the Knowledge Processor
      3. Identifying Learning Problems and Gaining Access to Solve Them
      4. Organizing Processes of Interfirm Knowledge Development
    4. THE WILLS AND WAYS OF A KNOWLEDGE PROCESSOR: COTAS COMPUTER TECHNOLOGY (CCT)
      1. Methodology and Data
      2. Cotas: Background information
      3. Spotting the Opportunity for Knowledge Transmission Through Interfirm Partnerships
      4. Coordinating Processes of Knowledge Transmission at CCT
      5. Absorption
      6. Integration
      7. Dissemination
    5. INTERFIRM DIVISION OF LABOUR IN THE KNOWLEDGE-BASED ECONOMY: SOME CONCLUDING REMARKS ON CONSEQUENCES TO CONVENTIONAL THEORETICAL EXPLANATIONS ON INTERFIRM RELATIONSHIPS
    6. REFERENCES
    7. ENDNOTES
  7. V. The Conundrum of Valuing a Company's Intellectual Capital: The Role of Taken-for-Granted Indicators
    1. ABSTRACT
    2. INTRODUCTION
    3. BIBLIOGRAPHICAL REFERENCES
      1. Intellectual Capital Taxonomy
      2. External Capital and its Indicators
      3. Customer Retention and Customer Profitability
    4. RESEARCH DESIGN
    5. DATA ANALYSIS AND FINDINGS
    6. FINAL REMARKS
    7. REFERENCES
  8. VI. The Multicultural Organization: A Historic Organizational Theory for Gaining Competitiveness in Global Business Environment
    1. ABSTRACT
    2. INTRODUCTION
    3. NATURE OF MONOLITHIC AND MULTICULTURAL ORGANIZATIONS
    4. COMPETITIVENESS OF MULTICULTURAL ORGANIZATIONS IN GLOBAL BUSINESS ENVIRONMENT
      1. Organizational Learning and the Global Economic Environment
      2. Organizational Creativity and the Global Technological Environment
      3. Organizational Justice and the Global Politico-Legal Environment
    5. THE MULTICULTURAL ORGANIZATION: A HISTORIC ORGANIZATIONAL THEORY
    6. CONCLUSION
    7. REFERENCES
  9. VII. Developing a Corporate Memory as a Competitive Advantage in the ICT Sector
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. DESCRIPTION OF THE KM PLATFORM
    5. BENEFITS OF THE KM PLATFORM: CREATING COMPETITIVE ADVANTAGE
    6. CONCLUSION
    7. FUTURE RESEARCH DIRECTIONS
    8. REFERENCES
    9. ADDITIONAL READING
    10. ENDNOTE
    11. INTERVIEWS
  10. VIII. Learning Organizations or Organizations for Learning? How Small Firms can Learn from Planned and Random Technical Problem Solving: Implications for Technical Education
    1. ABSTRACT
    2. BACKGROUND
    3. TECHNICAL PROBLEM SOLVING AS A SOURCE OF LEARNING DURING INNOVATION ACTIVITY
    4. THE CONCEPTUAL MODEL AND THE RESEARCH HYPOTHESES
    5. SAMPLE AND METHODOLOGY
      1. Data Collection
      2. Data Analysis
    6. RESULTS
    7. DISCUSSION AND CONCLUSION
    8. REFERENCES
    9. ENDNOTES
  11. IX. Learning at the Core: Knowledge Management as an Employer Strategy for Lifelong Learning
    1. ABSTRACT
    2. INSIDE CHAPTER
    3. INTRODUCTION
    4. THE FIELD OF KNOWLEDGE MANAGEMENT
      1. From Knowledge to Learning
      2. Historical Overview of the Knowledge Management Field
      3. Towards a Holistic Model for Knowledge Management
    5. METHOD
      1. Data Collection
      2. Data Combination
    6. RESULTS
      1. The Knowledge-Enabling Environment
      2. The Learning Arenas
    7. CONCLUSIONS AND FURTHER RESEARCH
    8. REFERENCES
    9. ADDITIONAL READING
  12. X. An Integrated Knowledge Innovation Process Management Model: The Case of Skandia
    1. ABSTRACT
    2. INTRODUCTION
    3. RESEARCH APPROACH
    4. LINKAGES OF KNOWLEDGE AND INNOVATION MANAGEMENT
    5. KNOWLEDGE INNOVATION (KI) PROCESS MANAGEMENT
    6. KNOWLEDGE INNOVATION PROCESS MANAGEMENT AT SKANDIA
      1. Background
      2. Knowledge Innovation Process
        1. Creative Dissatisfaction
        2. Mobilised Inspiration
        3. Diffused Invention
        4. Validated Commoditization
    7. CONCLUSION AND IMPLICATIONS
    8. REFERENCES
      1. References with Descriptions of Skandia
  13. XI. Intellectual Capital Reporting: Can a Strategy Perspective Solve Accounting Problems?
    1. ABSTRACT
    2. INTRODUCTION
    3. THE LIMITED SPHERE OF ACCOUNTING SOLUTIONS
    4. HELP FROM THE IASB?
    5. FROM STOCKS OF ASSETS TO ILLUSTRATING STRATEGY AND FLOWS
    6. INTELLECTUAL CAPITAL STATEMENTS: ENTANGLEMENT OF INDICATORS
      1. Examples of Intellectual Capital Reporting
    7. CONCLUDING REMARKS
    8. REFERENCES
  14. XII. Managing the Information Technology: Knowledge Transfer in Virtual Teams
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
      1. Context: Virtualness and Knowledge
      2. Knowledge in Organizations
      3. Knowledge and its Transfer in Virtual Teams
      4. Individual Knowledge Types
      5. Social Knowledge Types
      6. SECI Knowledge Transfer Model
      7. Potential Team Knowledge
        1. Absorptive Capacity and Communities of Practice
        2. Transactive Memory and Team Synergy
      8. Organizational Knowledge: Technology, Structures, and Routines
    4. DISCUSSION
      1. Theoretical Contribution
      2. Organizational Implications
      3. Research Limitations
      4. Future Research
    5. CONCLUSION
    6. REFERENCES
    7. APPENDIX
  15. I. Selected Readings
    1. XIII. The Building of Intellectual Capital Statements in Multinationals: Challenges for the Future
      1. ABSTRACT
      2. INTRODUCTION
      3. INTELLECTUAL CAPITAL
        1. Concept and Constructs
        2. Intellectual Capital Measuring Tools
          1. The Skandia Navigator
          2. Intangible Assets Monitor
          3. Balanced Scorecard
      4. THE DYNAMICS OF KNOWLEDGE FLOWS IN MULTINATIONAL COMPANIES
        1. Introduction
        2. Internal Knowledge Flows in MNCs
      5. MEASURING AND REPORTING KNOWLEDGE-BASED RESOURCES IN MULTINATIONALS
        1. Brief Historical Review of Intellectual Capital Reporting
        2. The Intellectual Capital Statement
        3. Intellectual Capital and Accounting Policies
      6. CHALLENGES FOR REPORTING KNOWLEDGE-BASED RESOURCES IN MNCs
      7. CONCLUSION AND IMPLICATIONS FOR MANAGEMENT
      8. REFERENCES
    2. XIV. Intellectual Capital in Knowledge-Intensive Firms: Exploring the Concept and Main Components in Boston's Route 128
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: MAIN COMPONENTS OF INTELLECTUAL CAPITAL AND COMPETITIVE ADVANTAGE
      4. SAMPLE AND METHOD
      5. RESULTS
      6. FINDINGS AND FUTURE TRENDS
      7. CONCLUSION
      8. REFERENCES
    3. XV. Organizations and Learning Process: Its Antecedents and Consequences in Enterprise System Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. RESEARCH METHODOLOGY
        1. Data Analysis
      5. RESEARCH FINDINGS
        1. Organizational Factors and Organizational Learning in CPM
          1. Advocacy of ES Vision
          2. Administrative Structure Support
          3. Control Scheme
          4. Top Management Involvement
          5. Organizational Structure and Culture
        2. Organizational Factors and Organizational Learning in MEM
          1. Advocacy of ES Vision
          2. Administrative Structure Support
          3. Control Schemes
          4. Top Management Involvement
          5. Organizational Structure and Culture
        3. Es Implementation Outcomes in CPM
        4. ES Implementation Outcomes in MEM
      6. DISCUSSION AND CONCLUSION
      7. REFERENCES
    4. XVI. The Role of Organizational, Environmental, and Human Factors in E–Learning Diffusion
      1. ABSTRACT
      2. INTRODUCTION
      3. DEFINITIONS
        1. E-Learning
        2. Diffusion
      4. LITERATURE REVIEW
        1. E-Learning
      5. CONCEPTUAL FOUNDATION
        1. Innovation
        2. Organizational Structural Theories
        3. Other Dimensions
          1. Environmental Dimension
          2. Human Factors
          3. Motivation
          4. Drivers of Motivation
        4. E-Learning and Motivation
      6. PROPOSED FRAMEWORK
      7. PILOT STUDY
        1. Instrumentation
        2. The Management Questionnaire
        3. The Employee Questionnaire
      8. FINDINGS
      9. DISCUSSION
      10. CONCLUSIONS AND DIRECTIONS FOR FUTURE RESEARCH
      11. REFERENCES
    5. XVII. Supporting Innovation Through Knowledge Management in Extended Enterprise
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PROBLEMS ADDRESSED
        1. Methods Which Can Be Used to Develop Innovative Ideas
        2. Extended Enterprise
        3. Methods for Ontologies Building
        4. ICT Tools Which Support the Innovations Process
        5. ICT Tools for Gathering Knowledge on Problems and Product/Processes
        6. Innovation Assessment
      5. SOLUTIONS AND RECOMMENDATIONS
        1. Technological Solution Description
        2. Developments
        3. Results
        4. Business Case 1: Innovation Process in SME
        5. Business Case 2: Innovation in Service and Engineering Medium Company
        6. Business Case 3: Innovation in Multiple Site Manufacturing Process
      6. FUTURE TRENDS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    6. XVIII. Government Innovation Through Knowledge Management
      1. INTRODUCTION
      2. BACKGROUND: THE CONCEPT OF KNOWLEDGE AND KNOWLEDGE MANAGEMENT
      3. THE KNOWLEDGE MANAGEMENT PROCESS
        1. Identification
        2. Elicitation
        3. Dissemination
        4. Utilization
      4. A MODEL TO INTEGRATE KNOWLEDGE MANAGEMENT APPROACHES
        1. Technology
        2. Measurement
        3. Leadership
        4. Culture
      5. FUTURE TRENDS
      6. CONCLUSION
      7. FUTURE RESEARCH DIRECTIONS
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. FURTHER READING
      11. KEY TERMS
        1. Glossary
    7. XIX. A Technology-Focused Framework for Integrating Knowledge Management into Strategic Innovation Management
      1. ABSTRACT
      2. INTRODUCTION
      3. DELIMITATION AND CONCEPTUAL DEFINITIONS
        1. Technology Forecasting
          1. Overview of Forecasting Methods
      4. KNOWLEDGE MANAGEMENT NEEDS WITHIN TECHNOLOGY FORECASTING
        1. Business and Knowledge Strategy Implications
        2. Needs Emerging from Inside the Company
        3. Needs Emerging from Outside the Company
      5. DEVELOPMENT OF A CHARACTERIZATION SCHEME FOR KNOWLEDGE MANAGEMENT TECHNOLOGIES
      6. EVALUATION OF KNOWLEDGE MANAGEMENT TECHNOLOGIES
        1. Data Mining
        2. Case-Based Reasoning
        3. Information Retrieval
        4. Topic Maps
        5. Ontologies
      7. DISCUSSIONS
      8. TOWARDS AN EXPLORATORY CASE STUDY
      9. CONCLUSION
      10. FUTURE RESEARCH DIRECTIONS
      11. REFERENCES
      12. ADDITIONAL READING
  16. Compilation of References
  17. About the Contributors